fees & referrals

Fees, Rebates and Referrals

Effective as of 1st of July 2024.

• Credit card, EFTPOS and HICAPS available
  
• Medicare rebates or Private Health Fund gap payments may apply if eligible

Pre-payment must be taken over the phone the day before your appointment, our reception staff will contact you to arrange this payment. Medicare rebates will be processed online once the session has gone ahead and can take up to 2-3 business days to be processed into your nominated bank account. 

Our fees are well under the Australian Psychological Society and Australian Association of Social Workers recommended fee.

Medicare Rebates

To claim a Medicare rebate you MUST have a referral letter accompanied with a Mental Health Care Plan lodged with Medicare from you Doctor or other Health Professional.

See link for more details in relation to a Mental Health Care Plan

https://www.healthdirect.gov.au/mental-health-care-plan

Private Health Insurance

Crookes Counselling & Consulting Services take pre-payments for all appointments therefore once your appointment has taken place, we will email you your receipt for you to process your claim. 

Please note:

• Social Workers and Provisional Psychologists are not covered by most private health funds.

NDIS Participants

We are able to see NDIS funded participants who are self-managed or plan managed only. Unfortunately, if you are NDIA managed we will not be able to provide services.

The fee for NDIS funded clients for psychological therapy is in accordance with NDIS schedule of psychology fees. Please note: our provisional psychologists can also provide counselling to NDIS participants. For further details about provisional psychologists please see our team page. 

Referral Types

We accept private referrals, or referrals via:

• Medicare
• Care in Mind (previously known as ATAPS)
• TAC
• WorkCover
• NDIS (Self-managed or plan managed participants)
• Department of Veterans' Affairs
• EAP Providers
  

Assessments

Costs will vary depending on the assessment - please contact our office for further details.

Cancellation Policy

Crookes Counselling and Consulting Services have a 24 hour cancellation policy for appointments scheduled Monday - Saturday.

As of the 1st of October 2018 Crookes Counselling and Consulting Services cancellation policy will change for appointments booked on a Sunday.  48 hours notice will now be required to cancel or reschedule any appointments booked on a Sunday.

This policy applies to all appointments. Please remember at times we have clients on our waiting lists and therefore need sufficient time to offer any cancelled appointments.

If you have consented to receiving a text message reminders will be sent to your mobile phone, you will receive an appointment reminder at least 48 hours prior to your scheduled appointment (3 days prior for Sunday appointments), thus giving you sufficient time to reschedule your appointment if needed.

If you fail to give at least 24 hours notice to cancel or reschedule an appointment or fail to attend this appointment the full session fee may be charged. If your sessions are funded under an alternate funding source such as CAREinMIND or an EAP program you may lose one of your allocated sessions.

SUNDAY APPOINTMENTS: If you fail to give at least 48 hours notice to cancel or reschedule an appointment or fail to attend this appointment the full session fee will be charged.

Please note: this fee is NOT covered by Medicare and will be payable before your next appointment.

Registered Providers